The rise of experiential mobility: the future of aviation & automotive design

Hosted by Rory F H Smith (FT HTSI)

As expectations around travel continue to shift, the aviation and automotive industries are rethinking what movement means, not just as a function, but as a curated experience. The rise of experiential mobility roundtable brought together leading voices in design and innovation to explore how technology, creativity and a hospitality-led mindset are shaping the future of how we move.

Redefining travel through design and experience

With contributions from Bentley Motors, Delta Air Lines and leading aviation and automotive design studio, NewTerritory, this roundtable explored how brands can move beyond standardisation and deliver experiences that engage, surprise and resonate with a new generation of travellers.

From electric luxury vehicles to connected, intuitive air travel, the conversation offered a forward-looking view of how innovation in design and experience can elevate every journey.

An aviation brand experience studio perspective

Aviation design studio insights from Delta Air Lines and NewTerritory

As a leading aviation brand experience studio, NewTerritory shared its vision for the future of flight, where thoughtful design, data and service innovation can restore the joy of travel. Delta Air Lines offered valuable insight into how a global airline is using design to redefine its brand experience across every touchpoint.

A leading automotive design studio vision

Automotive brand experience studio London - the future with Bentley Motors and NewTerritory

Representing forward-thinking automotive design from an ultra-premium vehicle manufacturer, Bentley Motors discussed how design excellence and a heritage of craftsmanship are being reimagined for the electric era. NewTerritory, a pioneering automotive brand experience studio in London, outlined its approach to designing emotionally resonant, future-facing mobility experiences that draw from hospitality and technology.

Key topics explored

Restoring the magic of travel

  • How brands can differentiate in a world of homogenised experiences
  • Lessons in personalisation and service design across aviation and automotive
  • Rekindling excitement around electrification through design and experience

Designing with a hospitality mindset

  • How brands are applying hospitality principles to future mobility
  • What a "hospitality mindset" means for innovators in both industries

Data, connectivity and the seamless journey

  • How data, connectivity and AI enable personalised travel experiences
  • Smart integration of technology into vehicles and aircraft
  • Collaborating across sectors to meet the expectations of digital-first travellers

Meet our expert speakers

John Tighe

User Experience Design & Innovation Expert, Bentley Motors Ltd

Mauricio Parise

Vice President, Brand Experience, Delta Air Lines

Luke Miles

Founder, NewTerritory – a leading aviation and automotive brand experience studio based in London

Why experiential mobility matters now

As electrification, automation and digital transformation continue to reshape travel, experience design has become a key differentiator. Studios like NewTerritory, are leading the charge by helping brands deliver emotionally engaging, future-ready journeys.

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